The six benchmarking steps you need

To determine the gap between current performance and that of partner organizations. Vehicle technology strategies can include purchasing new equipment, retrofitting existing equipment, and employ- ing alternative fuels. Contextual factors that should be included in the flowchart are the input people, machines, technology, and other materialsoutput desired outcome or resultscontrol rules followed by the best-in-class partnersand feedback information obtained via data collection.

Has a level of benchmarking been decided? Identify Data Collection Methods A comprehensive benchmarking study should include a detailed data collection plan. In general, benchmarking studies can be classified according to the type of partner that one wishes to benchmark against, the nature and objective of the study, and the purpose of the partnership.

Exhibit 5 illustrates each phase of the benchmarking process.

Understanding the Purpose and Use of Benchmarking

Have finding been shared with all the departments involved in the process so that they understand and accept the proposed changes in the process?

The choice of entities to benchmark against can be driven by a variety of cri- teria, including a desire to compare against a similar type of operation, the location of innovation, or the availability of willing partners.

Benchmarking: Ten Practical Steps with Review Points

Page 29 Share Suggested Citation: In fact, the current performance measures used by other orga- nizations may indicate what should be benchmarked. While there may be a fee associated with obtaining this information, the fee can easily be offset by the savings in time and resources that come from not having to gather the benchmarking information needed to meet agreed-upon objectives.

This phase is where the improvement parts have been taken into consideration. Action Phase The last phase in the process has three steps. If there are any changes in the requirements of inputs from prior processes, has proper care been taken to change the process to meet the requirement needs?

Because acceptance of proposed process revisions by the company is necessary for the success of the project, this phase is obviously important. It is important to make sure metrics are being established that potential benchmarking partners are probably already tracking or that can be easily derived from existing measurements.

Deciding the Benchmarking Organization Whom to Benchmark — The next step in the process is to decide the organization whose processes will serve as the benchmark. A carrier might want to examine a key performance indicator KPI such as fuel efficiency. Is the method of collecting information systematic?

Future benchmarking is forward looking and seeks to ascertain new technologies and breakthroughs that may eventually become benchmarks. Strategies employed included reducing the use of packaging, increasing the loading of containers, and reducing emissions per ton- kilometer by changing the port of entry to reduce truck miles traveled.

How has it been decided to collect data on the best-in-class process? Has the team or senior management developed a mechanism to review the competitive positions periodically in the total implementation process?

Can all or some of the processes be improved without benchmarking? Which outcomes will have the greatest positive environ- mental impact? Develop a data collection plan.

Has the impact of revised quality of the output of the process been communicated to the customer? In its Sustainability Report, UPS provided an extensive amount of data on multiple facets of its environmental performance, including water consumption, aircraft emissions, energy consumption, environmental penalties, and reportable spills.

Have they been observed at the operator level? The sponsor needs to focus its interests in order to conduct a thorough study of a particular outcome. This phase is a connector between the earlier two stages, planning and analysis, and the final phase, action.

Among the peer organizations, both Dell and Toyota had made substantial improvements to their logistics operations. Analysis Phase This phase, comprised of two steps, involves the analysis of all the information and data collected in the Planning phase.

It is both frustrating to a partner and inefficient to ask questions that could have been easily answered 20 handbook on applying environmental Benchmarking in Freight transportation by publicly available data. Identify Best-in-Class Organizations in that Function An important component of designing a benchmarking study is the selection of organizations to be used for pur- poses of comparison.Unfortunately, this book can't be printed from the OpenBook.

If you need to print pages from this book, we recommend downloading it as a PDF. Visit to get more information about this book, to buy it in print, or to download it as a free PDF. The Six Benchmarking Steps You Need Everyone talks about benchmarking, but few know what to do.

Learn the six steps in most any benchmarking initiative, from building support, to designing and improving a plan. Step seven: Continual improvement - The benchmarking process is a continual one. After implementing the recommendations, companies continue to benchmark and make improvements to stay competitive.

While there are many complex benchmarking strategies you can employ (Six Sigma, TQM, ASQ, etc.) for most organizations, those are overkill and can often require a “benchmarking specialist.” Remember, the ultimate goal of benchmarking. Duplicating errors of the company you are benchmarking against.

Six Sigma Black Belt Certification Benchmarking Questions: Question: Benchmarking is difficult to perform on processes that (Taken from ASQ sample Black Belt exam.) (A) can be identified and researched easily If so, you need a study guide.

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Complete our benchmarking survey to find out how disaster-prepared your organisation is and which steps you need to focus on to improve. The information, templates and links in each of the Six Steps will help you to take action.

The six benchmarking steps you need
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